Read Microsoft's latest blog post: 'How AI Can Empower Customer Service Agents.' to discover how smart chatbots, AI-powered task assistance, and real-time recommendations enable your teams to stay ahead of complex tech challenges to focus on providing top-notch, friendly customer service even under pressure. Reach out to when you are ready to drive modernization and transform your service processes with these Microsoft Generative AI solutions.
Human resource managers spend a lot of time each day answering emails, writing job descriptions, preparing for meetings, drafting reports and doing other routine tasks. AI can help them get those tasks done more effectively and efficiently. In this infographic of a typical day for an HR manager, you'll see exactly what an AI assistant such as Microsoft Copilot can do to speed up routine work. Like summarizing email threats, creating questions for upcoming interviews with potential recruits, and creating presentation slides. Learn all that AI can do by having a look at this Microsoft infographic.
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Businesses investing in automation are facing a growing challenge: understanding what AI is capable of now and what's coming next. This Forbes article explores the difference between AI agents (task-based systems) and agentic AI (goal-oriented systems capable of autonomous decision-making). Read the article to sharpen your AI strategy, and contact iTech DMV to start a conversation about where AI can drive the most value for your business.
In this whitepaper, you will get an in-depth look at the transformative impact of using Copilot in Dynamics 365 Customer Service. Read the paper for details on how Microsoft's deployment across one of the world's largest customer support organizations revealed practical best practices and results that include 9% faster First Response rate, 12-16% decrease in average handle time and more case resolutions without peer assistance. Download your complimentary copy of the whitepaper, "GenAI at Microsoft," to be inspired by the potential of Copilot to enhance productivity and significantly improve your customer experience. Contact for guidance on implementing Copilot in your service operations.
Time is your most valuable resource. This infographic illustrates how Microsoft Copilot can help you enhance your productivity as a business leader, from handling critical issues to crafting impactful presentations. View the infographic to see how AI simplifies workflows, saving time and boosting effectiveness. Contact iTech DMV for tailored insights on integrating Copilot into your leadership strategy.
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Transform your school's digital environment using Surface AI devices powered by Windows 11 Pro. With Windows 10 support ending on October 14, 2025, now is the perfect time to reimagine your productivity and data security strategy. Upgrading to Windows 11 Pro not only ensures your devices receive ongoing security and feature updates but also unlocks the latest productivity and management features. You can expect a drop in security incidents and an increase in efficiency, with users of the Copilot feature in Windows reporting higher productivity levels. Prepare your institution for the future and ensure a smooth transition by developing your navigation plan early. Contact us today to identify eligible devices and learn more about the unique benefits of Windows 11 Pro, including compatibility with existing applications and a reported 80% drop in helpdesk calls.
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Dive into how the Microsoft Surface AI-ready devices are reimagining the educational experience. These tools equip schools with the potential to enhance productivity, increase versatility and deliver new AI experiences, all while maintaining robust data security systems. Microsoft Surface for Business showcases a diverse device portfolio with unrivalled security, allowing educational institutions to promote highly effective programs and boost learning engagement. The exceptionally light, versatile and empowered Surface devices, complemented by Windows 11 and Microsoft 365, work in seamless harmony to provide an unparalleled digital learning experience. The devices feature chip-to-cloud security, integrated from supply chain to firmware and operating system, thus ensuring your data safety. These cloud-managed devices enable remote learning with zero-touch deployment and efficient device management. Experience Microsoft ecosystem's best offerings through Surface devices. Tap into Microsoft 365, Dynamics 365, Azure, Windows 11 and Microsoft Copilot capabilities on a Surface device. See how AI powers collaboration with real-time English translation of 40+ languages, enabling inclusive communication. Contact us today for learn more and get started.
In this customer story, discover how Dynamics 365 Customer Service with Copilot transforms customer service reps into super agents. Read the story to learn how Copilot's advanced AI capabilities empower agents to excel by streamlining processes, enhancing efficiency and ensuring superior support delivery. Ready to transition from mundane tasks to complex problem-solving and elevate customer service? Contact us to discuss how can get you started.
Highly engaged employees deliver better results, with organizations seeing measurable financial performance improvements. This infographic reveals three strategies to increase team engagement using Microsoft Copilot. View the infographic to learn more, and reach out to iTech DMV for personalized guidance on integrating Copilot into your business.
Preparing efficiently for company-wide addresses without compromising quality is important. Whether it's summarizing meeting points, drafting a memo or creating presentation slides, Copilot will help you get the job done efficiently. View this infographic for more insights and contact iTech DMV for tailored advice on integrating Copilot into your workplace.
Discover how you can use the power of generative AI to transform agent experiences with Microsoft Copilot Dynamics 365 Customer Service. View this quick-hitting infographic for an at-a-glance of the impact AI is having on the success of customer service teams and the Copilot in Customer Service capabilities behind it. From finding answers to writing emails to generating actionable analytics for decision-making, Microsoft Copilot Dynamics 365 Customer Service is improving the performance of customer service teams in game-changing ways. Contact us to discuss how iTech DMV can help put the power of generative AI to work for your customer service team.
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This week, we're excited to introduce the new Surface Copilot+ PCs powered by the latest Snapdragon X processors. Created by Microsoft to transform the retail space, these modern, light, and powerful devices are ready with top-notch AI capabilities. These devices aim to reshape retail experiences, catering to all roles from store associates to corporate executives. The Surface devices are integrated with Windows 11 and Microsoft 365, to redefine efficiency and security in the retail industry. Offering a seamless work-from-anywhere experience, these devices come with zero-touch deployment and easy device management. Retail employees can unbox, log in and start working, while they continue to enjoy the freedom to work their way with the assurance of top-tier security from Microsoft. The Surface Copilot+ PCs are not just secure, but are also designed with productivity and collaboration in mind. With benefits such as high-end cameras, optimized microphones, quality speakers, and AI-enhanced capabilities, Surface devices are built to transform every aspect of the retail business. Transform your retail experience with us today!
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Explore the exciting world of technology with Surface Copilot+ PCs, powered by ARM & the latest Snapdragon X series processors. These PCs provide a fast startup, exceptional battery life, and perform demanding tasks efficiently while remaining energy-efficient. The introduction of 64-bit app support, ARM64EC for hybrid app development, and native developer tools like Visual Studio reflect Microsoft's long-term commitment to technology evolution. Enjoy seamless on-device AI activities with an industry-leading Qualcomm Hexagon NPU with 45 TOPS. This highly-efficient design enables all-day productivity. Microsoft's Pluton security processor strengthens security and ensures maximum protection for your biometric data. Surface Copilot+ PCs are designed to provide industry-leading AI experiences, increasing productivity, creativity, and innovation significantly. Backed by a strong legacy of innovation, these devices provide a technological edge in multiple fields. Contact us today to learn more about these new Surface devices and order now!
Week 1's focus is on "Leveling Up Customer Service with Microsoft Dynamics 365." Microsoft's latest blog post reveals an impressive 315% ROI for businesses that modernize their customer service using Dynamics 365 Customer Service. This comprehensive Forrester TEI study highlights the tangible benefits of upgrading service operations, including improved efficiency and customer satisfaction. Read the blog for valuable insights on the financial benefits of implementing Dynamics 365 Customer Service. If you're looking to achieve substantial returns on investment with a transformed customer service strategy, this blog is a must read. is ready to help you explore these benefits and integrate this powerful solution into your business operations. Contact us.
AI adoption is shaping the future of work at organizations that use it effectively. The blog post, "The Right Way to AI," highlights real-world examples of companies successfully integrating AI into workflows. Read the blog for strategies and insights on implementing AI tools like Microsoft Copilot to improve productivity and collaboration. Contact iTech DMV for a personalized consultation.
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With generative AI expanding across industries, many organizations are adopting faster than they shouldt. This article highlights five common signs that your AI strategy may be misaligned or prematurely scaled, with practical insights on how to reset before it's too late. Read the article to reassess your roadmap and contact iTech DMV to explore a strategy that builds value and avoids missteps.
Even with modern tools, enterprise data backup is still riddled with failure points, from poor planning to inconsistent restore policies and rising complexity. This article highlights 12 common challenges and offers guidance for overcoming them. Read the article to benchmark your current approach and contact iTech DMV to talk about solutions that align with your cloud-first goals.
Microsoft Copilot, a new AI assistant, can help you work more effectively.
Unlock the potential of generative AI to revolutionize your customer service with Microsoft Copilot in Dynamics 365 Customer Service. This quick-hitting infographic showcases the transformative impact of AI on support teams and highlights key Copilot capabilities. From swift answer retrieval to polished email composition and insightful analytics generation, Microsoft Copilot in Dynamics 365 Customer Service elevates team performance to new heights. Check out the inforgraphic and see up-close and in living color how AI streamlines operations, enhances decision-making, and redefines customer service excellence.Ready to harness generative AI for your support team? Let iTech DMV guide you in leveraging this game-changing technology. Reach out today to explore the possibilities.
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As Windows 10 reaches end of support, it's time to rethink your business's tech infrastructure. Upgrading to Windows 11 Pro PCs, especially those featuring Intel vPro, brings transformative benefits. Experience advanced security measures that have resulted in a reported 62% drop in security incidents. With improved productivity features, overhaul your workflow, and streamline your tasks ensuring 50% faster workflows on average. Make your move to efficiency before outdated devices slow you down. The guide we share with you not only provides in-depth insight into these features but also lays down a comprehensive comparison between Windows 10 Pro and Windows 11 Pro capabilities. From network security enhancements to new productivity features such as Snap layouts and smarter video conferencing, you can effectively evaluate your tech upgrade. Check out this comparison guide and contact us to order the latest Surface devices with Windows 11 Pro.
Want to know the impact of Windows 10 EOS on your organization and the business value of deploying Windows 11? This Microsoft calculator is designed to do just that. Based on Forrester Total Economic Impact studies, this tool can help you plan for Windows 10 EOS on October 14, 2025; estimate and understand the potential benefits and costs to your organization of upgrading all its devices to Windows 11 before Windows 10 EOS; and estimate the additional costs necessary to keep any Windows 10 devices secure after Windows 10 EOS. Check out this powerful calculator and contact us today to order the latest Surface devices with Windows 11.
Sandvik Coromant, the Swedish tool manufacturer, embarked on its Dynamics 365 journey by piloting Dynamics 365 Sales in the United States. As the company grew, its service team recognized that functions, data and processes weren't adequately standardized across regions, and relying on multiple applications for daily operations was no longer feasible. Read this customer story to discover how Dynamics 365 delivered consistent, loyalty-building, and revenue-enhancing customer service across all touchpoints to Sandvik Coromant. Reach out to to begin your transformation today.
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Cloud spend can quickly outpace business growth when financial governance isn't built into operations. This article explores how applying FinOps principles "as code" helps organizations like yours align infrastructure consumption with business goals. Read the article to see how teams are shifting left on cost control and reducing friction between IT, engineering and finance. Contact iTech DMV to discuss how FinOps can be integrated into your cloud cost strategy.
This article explores how AI can surface insights from data, improve operations, and reduce waste. It also covers the steps organizations must take to assess risk and ensure ethical AI deployment. Read the article to understand what's possible, and contact iTech DMV to explore how your business can turn data exhaust into business intelligence.
Read this latest (March 2024) Microsoft-commissioned Forrester TEI report based on the responses of five interviewees that were combined into a single composite organization that generates revenue of $1 billion per year and has 500 full-time support agents. In it you will discover the cost savings and business benefits enabled by Dynamics 365 Customer Service, most notably a 315 ROI, 40% increase in agent productivity, 20% faster first call response time and $1.13 million in new profitability. Dynamics 365 Customer Service can help your service organization unlock trusted knowledge to accelerate on-boarding and case resolution, improve efficiency, and automate tasks for agents in their flow of work. Reach out to to put the power of MS Dynamics 365 Customer Service to work in your organization.
Working with Excel usually requires knowledge of formulas and chart creation, in addition to the time needed to look for insights in the data. Copilot in Excel can do much of that work for you, through natural language commands. Watch the video to see how it works.
In a competitive business environment, adoption of advanced technologies like Artificial Intelligence (AI) becomes crucial. When leaders agree that businesses need to adopt AI to stay competitive, doesn't it make sense to invest in devices that fundamentally leverage this technology? Our new content 'Surface for SMB - Device Comparison Flyer', gives you a detailed comparison of the top Surface devices, highlighting the power of AI towards meeting your business objectives. These devices are powered by the latest processors to accelerate intelligent experiences, unlock new ways of employee engagement, and amplify productivity on the go. With a choice of silicon options, Microsoft Surface provides a solution tailored to your business needs. Contact us today to order the perfect Surface devices with Windows 11 Pro security and productivity enhancements for your organization.
Keep your data secure and boost productivity with Windows 11 Pro featuring Intel Inside®. Embrace the benefits of AI that 90% of knowledge workers say aids them in saving time, and experience up to 50% faster workflows. Microsoft's Windows 11 Pro resists cyber threats with enhanced credentials and offers its most secure line of PCs ever. Additionally, with Intel vPro®, attack surface is reduced by 70%, compared to a 4-year-old device. Users also reported a 62% drop in security incidents. Experience flexible and efficient work styles with a range of devices, including 2-in-1 laptops, ideal for mobile and hybrid working. Enjoy longer battery life and smart updates. Upgrade before Windows 10 support ends on October 14, 2025 to continue enjoying ongoing security updates. Businesses who switched to Windows 11 Pro saw a 64% decrease in overall IT maintenance costs. With the reseller's help, streamline your upgrade and secure your business with the robust protection and performance of Windows 11 Pro with Intel vPro®. Check out this comprehensive microsite and contact us today to get started.
Measuring successful service engagement solely on customer issue resolution is no longer good enough. Today, it's a business imperative to deliver personalized, fast service experiences at every touch point and through every engagement channel. The most effective way to achieve this is to build long-term customer loyalty and transform operations with modern, AI-enhanced capabilities across all service processes and interactions. Microsoft is continuously enhancing Microsoft Dynamics 365 Customer service to empower customers to differentiate service organizations, and Forrester Research has noticed and designated Microsoft a Leader in "The Forrester Wave™: Customer Service Solutions, Q1 2024." This blog post highlights the significance of this distinction. Read the blog post and contact us to learn how iTech DMV can help you differentiate your organization's service operations with AI.
Tired of manually sorting, charting and analyzing in Excel? Microsoft Copilot in Excel can do it for you
iTech DMV empowers digital transformation by seamlessly bridging the gaps between software, hardware, and data. We provide IT solutions, cloud services, and data backup and recovery. Ensuring efficient and growth-oriented connectivity, we reshape the way businesses operate in the digital age.
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